Support
Need help with Coco? Write to us and we'll get back to you as soon as possible, usually within 48 hours.
santiagopanizza2005@gmail.comFrequently asked questions
The alarm doesn't ring or doesn't break silent mode+
Coco uses AlarmKit (iOS 26+). Make sure you granted the alarm permission when the app asked, and that your iPhone is up to date. If you denied it, enable it in system Settings.
How do I cancel my subscription?+
Go to iPhone Settings → your name → Subscriptions → Coco → Cancel. Or inside Coco, Settings → Manage subscription. Cancellation is handled by Apple.
I started the free trial — when am I charged?+
If you don't cancel at least 24 hours before the 7 days end, it automatically converts into a paid subscription at the yearly plan price.
I switched phones — how do I get my subscription back?+
Sign in with the same Apple ID and tap 'Restore purchases' in Settings.
What happens to my data if I delete the app?+
Alarms, history and metrics are stored on your phone, so uninstalling removes them. You can delete your account from Settings → Delete account.
The camera challenge doesn't recognize me+
Find good lighting, frame the exercise or object clearly and follow the on-screen instructions. Verification uses AI and sometimes needs another try.